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Terms & Conditions

INTRODUCTION
Welcome to the Haqaq.com website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site,Mishal Ahmad Meshal Trading Est and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
USE OF THE SITE
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site arethose of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
USER SUBMISSIONS
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
Please note that you are responsible for maintaining the confidentiality of your account, including but not restricted to, protecting against unauthorised access to your password and to your computer.
ORDER OF ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
PAYMENT METHODS
We accept payments using two methods: (1) debit/credit cards, or; (2) cash on delivery.
Debit/Credit Cards: We accept Visa and MasterCard credit/debit cards issued anywhere in the world. We use Secure Socket Layer (SSL) coding to protect your payment card information. Orders completed with debit/credit cards are not charged any additional fees.
Cash on Delivery: For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that cash payment orders will be charged an additional service fee SAR 25 per order, no matter the number of items your order contains. Currently, this service can only be used for orders up to SAR 3600.
We accept payments in the following currencies: USD, AED and SAR.
PROHIBITED TRANSACTIONS
As stated by Law, at no time shall Haqaq trade with or provide any services to Prohibited Person (as defined herein). For purposes of this document, a “Prohibited Person” shall mean (a) a Person who is a “designated national,” “specially designated national,” “specially designated terrorist,” “specially designated global terrorist,” “foreign terrorist organization,” “specially designated narcotics trafficker,” or “blocked person” within the definitions set forth in the Foreign Assets Control Regulations of the United States Treasury Department, 31 C.F.R., Subtitle B, Chapter V, as amended (the “OFAC Regulations”) or who otherwise appears on the list of Specially Designated Nationals and Blocked Persons, Appendix A to the OFAC Regulations; (b) the Government of Cuba, Iran, or Sudan, including any political subdivision, agency, or instrumentality thereof, or any other country against which the United States maintains economic sanctions or embargos under the OFAC Regulations or Executive Order; (c) a Person acting or purporting to act, directly or indirectly, on behalf of, or an entity owned or controlled by, any government, individual, or group against which the United States maintains economic sanctions or embargoes under the OFAC Regulations or Executive Order; (d) a Person who is described in section 1 of Executive Order 13224 – Blocking Property and Prohibiting Transactions with Persons who Commit, Threaten to Commit, or Support Terrorism, effective September 24, 2001; (e) a Person on any other list of terrorists or terrorist organizations maintained pursuant to any of the rules or regulations of OFAC or pursuant to any other Executive Order; or (F) a Person in violation of any other law, regulation, or Executive Order of similar import, as each such law has been or may be amended, adjusted, or modified or reviewed from time to time. In the event that the customer or supplier is believed potentially to be a Prohibited Person, Haqaq may ask the customer or supplier to provide documentation to show that individual or entity is not a Prohibited Person. If the identity of the customer or supplier cannot be proven to the satisfaction of Haqaq, Haqaq reserves to right to cancel the individual or entity’s order and/or account.
TRADE MARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property..

Privacy Policy

Your Personal Information "Personal Information" is any data that identifies you. Personal information may include your name, current and previous addresses, telephone number, email address or any other contact information. How We Use Personal Information As a general practice, no Personal Information is collected about a visitor to the website, apart from the personal information submitted by the visitor himself/herself. We shall use such Personal Information for the purpose for which you share it with us. However, at times, certain information may be collected from you when you visit the website. Such information is used to measure the number of visits, average time spent on the website, pages viewed etc. This gives us an idea of which parts of our website users are visiting, in order that we may improve the content to offer you better services. Contact Us If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, you can contact us through the Contact Us page. We welcome your questions and suggestions about our Privacy Policy. However we reserve the right to amend or modify this privacy statement at any time and in response to changes in privacy legislation.

1.Your Consent please read carefully.

By downloading, installing, accessing and/or using the App you agree to the terms and conditions set forth in this Privacy Policy, including to the collection and processing of your Personal Information (as defined below). If you disagree to any term hereof, you may not download,install, access or use the App, and must promptly and permanently remove the App and any part thereof from your systems and devices, and cease any and all use thereof. Please note: you are not obligated by law to provide us with any Personal Information. You hereby acknowledge and agree that you are providing us with Personal Information at your own free will, for the purposes described in Section 4 below, and that we may retain such Personal Information in accordance with this Privacy Policy and any applicable laws and regulations.

2.Which information we may collect on our Users?

We may collect two types of data and information from our Users:
Non-personal Information, which is non-identifying and non-identifiable information, without particular reference to the identity of the User from which such information was collected; and
Personal Information, which is individually identifiable information that identifies an individual, or may with reasonable effort identify an individual, either alone or in combination with other information, or may be of private or sensitive nature.
For the avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Personal and Non-personal Information which is being gathered in connection with the App may consist of the following:
-The User may also automatically provide us with certain technical Non-personal Information and aggregated usage information, such as the User's mobile device brand and model, operating system type and version, screen resolution, geo-location, which Third Party Services' applications are installed on the User's device and User's uses thereof through the App, the User's manual configurations, 'click-stream', interactions and activities on the App, the period of time the User used the App and related time stamps, crash and error logs, etc.
-To auto register with email, We ask for get account permission at the time of install application. It helps you to notify that, is there an important bug fix or an app update.
-The User may additionally grant the App with certain access permissions to information stored on his/her device's address book, regarding the User's contacts. Such information may also include contact information stored locally by the User via certain third-party applications installed on the device (e.g., Skype, WhatsApp etc.). Such information will not be collected by us and will only be stored locally on the User's device, and may be utilized in order to use additional features of the App reliant upon such permissions.
-Finally, the User may voluntarily provide us with any other Non-personal and Personal Information, such as certain contact information provided by the User when contacting us (and any additional information related to such contacts), and/or other information related to actions performed by the User in connection with the App. We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance to the EULA and the Privacy Policy.

3.How Do We Collect Information on Our Users?

We use the following methods of collection:
We collect Non-personal Information through your use of the App. In other words, we may be aware of your use of the App, and may gather, collect and record the information relating to such usage, either independently or through the help of third-party app as detailed below. We may also collect Non-personal Information through the processing, analysis and anonymization of Personal Information provided by you.
We collect Personal Information which you provide us voluntarily. For example, we collect Personal Information when you contact us directly or through use of certain features of the App.
We store the Non-personal and Personal Information either independently or with the help of our authorized third-party service providers as detailed below.

4.What are the Purposes of the Collection of Information?

We collect Non-personal and Personal Information in order to provide, operate and improve the App, and any and all features related thereto, including for statistical and research purposes; to enable us to further develop, customize and improve the App based on Users' common preferences, uses, attributes and anonymized data; to create and provide our research and business partners and affiliates with anonymized data and other aggregated, statistical and/or inferred Non-personal Information; to enable us to provide our Users with a better user experience, with more relevant and accurate information, services, features and functionalities, and with technical assistance and support; and in order to abide by any applicable law.

5.Sharing Information with Third Parties

The Company will not share any Personal Information it collects with any third party, except in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy and/or the EULA, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to User's support requests or other correspondences; (e) to respond to claims that any use of the App violates the rights of third-parties; (f) to protect the rights, property, or personal safety of Company, any of its Users, or the general public; (g) when Company is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets; (h) to collect, hold, process and/or manage your Personal Information through Company's authorized third party service providers (for example, Google Analytics mobile analytics platform), as reasonable for business purposes, which may be located in a country that does not have the same data protection laws as your jurisdiction; (i) pursuant to your explicit approval prior to the disclosure; or (j) to cooperate with third parties for the purpose of enhancing the User's experience.
For avoidance of doubt, the Company may transfer and disclose to third parties or otherwise use Non-personal Information at its own discretion.

6.Minors

To use the App, you must be over the age of thirteen (13). The Company does not knowingly collect Personal Information from children under the age of thirteen (13) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of thirteen (13) are not using the App. In the event that it comes to our knowledge that a person under the age of thirteen (13) is using the App, we may prohibit and block such User from using the App and will make all efforts to promptly delete any Personal Information with respect to such User.

7.Security

We take a great care in implementing and maintaining the security of the App, and our Users' Personal Information. The Company employs industry standard procedures and policies to ensure the safety of its Users' Personal Information, and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur.

8.Third Party Software

The App may utilize certain third party software and/or service, in order to collect and/or process the information detailed herein. Such software includes without limitation, Google Analytics, which privacy policy is available at http://www.google.com/intl/en/analytics/privacyoverview.html/.

9.Third Party Services

The App may offer you links to certain Third Party Services' applications installed on your device, through which you may further interact with your mobile contacts. Please be advised that such Third Party Services are independent from Company, and may collect non-personal and/or personal information about you. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such Third Party Services. We encourage you to carefully read the privacy policies and the terms of use of such Third Party Services, as their terms, not ours, will apply to any of your interactions with or through such Third Party Services.

10.Changes to the Privacy Policy

The Company reserves the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy on the App. Such substantial changes will take effect seven (7) days after such notice was provided on any of the abovementioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the stated "Last Revised" date, and your continued use of the App after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

11.Have any Questions?

If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at [email protected], and we will make an effort to reply within a reasonable timeframe.
By contacting us, you represent that you are free to do so and that you will not knowingly provide Company with information that infringes upon third parties' rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any and all rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and Company may use or refrain from using any such information at its sole discretion.