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Our Return Policy

Haqaq offers a hassle free 14-day no questions asked return policy. If you are not 100% satisfied with your purchase from Haqaq, simply follow the steps below:
Contact our customer service team at [email protected] or call at 920004296 to  initiate the process.
We will log your return request and send you a prepaid return airway bill (AWB) from [email protected] We won’t keep you waiting!
Alternatively, you can choose to drop all return items at the nearest Smsa office. Please keep the airway bill (AWB) number handy as the Smsa team will need it to process your return. A print out is not required for drop offs.
We will issue you a return coupon, or refund the amount to your card in case of Debit/Credit card payments within 7 working days of the item(s) being received by the     courier.
Please do note that the following conditions must be met for us to be able to process a return successfully:
An item may only be returned within 14 days of the date of receipt
It must be in its original packaging with the original tags and labels
It must be unused and the seal must be intact
Please do note that the following conditions must be met for us to be able to process a return successfully:
An item may only be returned within 14 days of the date of receipt
It must be in its original packaging with the original tags and labels
It must be unused and the seal must be intact
Unfortunately, we are unable to offer returns for the following product categories for hygienic reasons:
Beauty – Cosmetics and Personal Care
Jewelry
Lingerie and Swimwear.
Debit/Credit Card Customers
If you placed the order using a Debit/Credit card, we will refund the price of the item(s) returned to the same card. We will inform you once the payment has been processed from our end. However, please note that it may take an additional 7 – 14 working days for the amount to reflect on your bank statement.
Cash on Delivery
If you placed the order using Cash on Delivery (COD), we will issue you a return coupon equivalent to value of the item(s) you returned. The coupon will be redeemable at Haqaq and you can use to order anything you like!