Q. Where do you deliver to?
We offer delivery across the major metropolitan areas of Saudi Arabia, Unfortunately, there are a number of locations where we are currently not able to offer home delivery. .Please note that if you live beyond the city limits of the location you've selected then it may be necessary to collect your shipment. When you receive the shipment confirmation email and SMS
.Q. Do you have extra charges for delivery?
As long as your order amount is more than SAR 149, deliveries paid for via Credit Card or PayPal are free of charge! If your order amount is less than SAR 149, a shipping fee of SAR 30 will beapplied. Cash on delivery (COD) orders will be charged an additional SAR 25 per order no matter how many items your order contains!
Q. Why am I paying shipping charges?
Our free shipping offer is valid for Credit Card and PayPal orders with a total value of greater than SAR 149. For orders less than that amount, an additional SAR 30 charge will be due.If you choose to pay by Cash on Delivery then there will be a further SAR 25 service charge from our courier for offering this service. To avoid this charge you can always pay via Credit Card or PayPal
.Q. How long will it take to receive my order?
In general customers should expect to receive their shipments within 5 to 14 working days depending on their location. Please make sure to consult the list above for the expected delivery promise for your area.The effective working days our Saturday to Thursday and do not include public holidays. Some branches have collection available on Fridays. Please consult the destination list above to confirm
.Q. My order has been shipped, what next?
Our Delivery partner Smsa will contact you once your shipment arrives in the nearest delivery hub to you (Riyadh, Jeddah and Dhahran).Once your shipment is received at these locations they will need to contact you to confirm your preferred delivery location and scheduling time